Frequently Asked Questions

What is Rainbow Smiler Co.?

Rainbow Smiler Co. is a colourful, creative brand bringing original dental-inspired illustrations to everyday products, accessories, stationery, and gifts. Our designs are made for dental professionals, students, and anyone who loves a fun twist on the world of dentistry.

Are your products made to order?

Yes. Our products are made to order, which means your item is created especially for you once your order is placed. This helps us avoid unnecessary stock and allows us to offer a wide range of designs and products.

How long will my order take?

Because our products are made to order, please allow additional time for production before your order is shipped. Delivery times vary depending on the product, your location, and the shipping method selected at checkout.

You’ll receive tracking information when your order has been shipped, where tracking is available.

Where do you ship?

We ship to many countries worldwide. However, shipping availability can vary between products, so some items may not be available for delivery to certain countries.

If an item cannot be shipped to your location, this will be indicated during checkout.

Will my order arrive in one package?

Not necessarily. If you order several different products, they may be produced and shipped separately depending on the product and fulfilment location. This means your items may arrive at different times.

Can I change or cancel my order?

Because our products are made to order, orders may be processed quickly after purchase. If you need to make a change or cancel your order, please contact us as soon as possible after placing it.

We cannot guarantee that changes or cancellations can be made once production has started.

What if my item arrives damaged or there is a problem with my order?

We're happy to help. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs of the problem.

We'll review the issue and work with you to find an appropriate solution.

Can I return or exchange my order?

As our products are made to order specifically for each purchase, we generally cannot accept returns or exchanges simply because you have changed your mind or selected the wrong size, colour, or design.

If your item arrives damaged, defective, or incorrect, please contact us and we'll be happy to help.

How do I choose the right size?

Where sizing is relevant, you'll find the available sizes and measurements on the individual product page. We recommend checking these measurements carefully before ordering, as sizing can vary between products.

Are the colours exactly as they appear on screen?

Colours may appear slightly different depending on your monitor, phone, tablet, or other device. We do our best to display our designs as accurately as possible, but some variation between your screen and the finished product is normal.

Are Rainbow Smiler Co. designs original?

Yes. Our products feature original artwork created for Rainbow Smiler Co. We love creating colourful, playful designs inspired by dentistry and the people who make up the dental community.

Do you sell products for people who aren't dental professionals?

Absolutely! You don't need to work in dentistry to enjoy Rainbow Smiler Co. Our designs are made for anyone who loves teeth, science, colourful illustrations, quirky gifts, or simply wants something a little different.

Can I buy Rainbow Smiler Co. products as gifts?

Of course! Our products make fun and unusual gifts for dentists, dental students, hygienists, dental assistants, technicians, and anyone with a passion for dentistry.

Can I use your designs for my own business?

No. Our artwork and designs are protected by copyright and may not be copied, reproduced, resold, or used commercially without our written permission.

Do you offer custom designs?

At the moment, our products feature our own original Rainbow Smiler Co. designs. If you'd like to suggest an idea for a future design, we'd love to hear from you!