Shipping policy

At Rainbow Smiler Co., our products are made to order, which means your items are produced especially for you once your order is placed.

We work with trusted print-on-demand fulfilment partners to produce and ship our products, allowing us to offer a wide range of designs without keeping large amounts of stock.

Where do we ship?

We offer shipping to customers around the world, with availability depending on the individual product and destination.

Some products may not be available for delivery to certain countries. If an item cannot be shipped to your location, this should be indicated at checkout.

How long will my order take?

Because your items are made to order, your order will first need to go through production before it is shipped.

Production and delivery times vary depending on:

The product you've ordered
Your delivery address
The fulfilment location
The shipping method selected at checkout
Circumstances affecting postal or courier services

Estimated delivery times are provided at checkout where available.

Please remember that delivery estimates begin after production has been completed, rather than from the moment your order is placed.

Will my order arrive in one package?

Not necessarily.

If your order contains products that are produced by different fulfilment facilities or suppliers, your items may be shipped separately and may arrive in different parcels and at different times.

You may therefore receive more than one tracking number for a single order.

Don't worry if one item arrives before another — your remaining items may still be on their way.

Tracking

Where tracking is available, you'll receive tracking information once your order has been shipped.

You can use the tracking information provided to follow your parcel's progress.

Please allow a little time for tracking information to become active after your order has been dispatched.

Shipping costs

Shipping costs are calculated and displayed at checkout based on the products in your order and your delivery destination.

If your order is split into multiple shipments, shipping costs may reflect the fulfilment and delivery requirements of the individual products.

International orders

We ship internationally, but delivery availability varies between products and countries.

For international orders, you may be responsible for customs duties, import taxes, or other charges imposed by your destination country. These charges are outside of Rainbow Smiler Co.'s control and are not necessarily included in the product or shipping price.

Please check your country's import requirements before ordering if you're unsure.

Incorrect delivery addresses

Please carefully check your delivery address before completing your order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We may be able to make a change if your order has not yet entered production.

Once an order has entered production or been shipped, we may not be able to change the delivery address.

Additional costs may apply if an order needs to be reproduced and shipped again because an incorrect address was provided.

Delayed or missing orders

If your order hasn't arrived within the estimated delivery timeframe, please contact us with your order number so we can investigate.

Please remember that delivery times are estimates and can occasionally be affected by circumstances outside our control, including postal delays, customs processing, weather, or other disruptions.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check with household members, neighbours, your local delivery service, or the designated safe-place before contacting us.