At Rainbow Smiler Co., our products are made to order especially for you. This means we don't hold large amounts of ready-made stock and each item is produced after your order is placed.

Because of this, we generally don't accept returns or exchanges for change of mind, incorrect size, or ordering the wrong product. Please check the product description, measurements and sizing information carefully before placing your order.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the issue

• Photographs of the packaging, where relevant

We'll review the issue and, where appropriate, arrange a replacement or refund.

Please don't send an item back to us unless we have specifically asked you to do so. Because our products are produced by our print-on-demand fulfilment partners, returns need to be handled according to their return and replacement procedures.

Wrong address or incorrect order details

Please check your delivery address and order details carefully before completing your purchase.

If you contact us quickly after placing your order, we'll do our best to help, but we cannot guarantee that an order can be changed or cancelled once it has entered production.

If an order is returned because the delivery address provided was incorrect, additional costs may apply if the order needs to be reproduced and shipped again.

Lost or delayed orders

If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us with your order number and we'll look into it.

Please note that delivery times are estimates and can vary depending on the destination, shipping method and circumstances outside our control.

International orders

Customers are responsible for any customs duties, taxes or import charges that may apply to international orders, unless otherwise stated at checkout.

Delivery and import requirements vary between countries.

Your consumer rights

Nothing in this policy affects your legal rights as a consumer. Where applicable, you may have rights under the consumer protection laws of your country that cannot be excluded by this policy.

Need help?

If you have a problem with your order, please contact us through our Contact Us page. We're always happy to help resolve genuine issues with your order.

Rainbow Smiler Co. 🌈🦷